We have over 40 years experience in the design of organizational diagnoses based on research in prestigious companies around the world. Diagnostics help us recommend performance improvement interventions and appropriate training programs for client companies, according to their needs and priorities. We design and apply climate, culture and organizational alignment diagnostics as well as diagnostics to measure leadership, work team effectiveness, staff satisfaction and motivation, customer satisfaction and loyalty, and the effectiveness of the sales force between others. The instruments can be completed through the Internet or using the paper and pencil method.
Customer Service and Sales Evaluation
Through questionnaires to employees and customers as well as interviews, observations, evaluations, telephone recordings, filming, focus groups and other tools, we determine the current quality of customer service and sales effectiveness and recommend the steps to follow. Achieve extraordinary relationships with clients that ensure their loyalty.
- Executive coaching
- Sales Coaching
- Facilitator Certification and Training
- Needs Analysis
- Strategic Account Development
- Strategic Planning
Through individual interviews, we advise executives in the administration and development of their professional career. The ability to listen from our consultants and their extensive experience is an excellent resource to guide executives to improve their performance and achieve their most important goals.
Coaching for Salesmen
We accompany Sales Executives to their sales appointments to provide them with immediate constructive feedback on what they are doing well and what they can do better. We guide you in the preparation of prospecting plans, telephone calls, interviews, polling, support and closing sales. We help them develop negotiation skills and close sales.
Training and Certification of Facilitators
We have effective programs to develop in the internal facilitators of our client companies the ability to dynamically and effectively conduct our successful training programs. The certified facilitators will obtain the materials, guides, videos and didactic tools in addition to the respective license to facilitate the seminars and workshops within your company.
Before recommending a solution we thoroughly study the needs of the company to determine which areas are urgent and important. We do these studies supported by the latest organizational development intervention methodologies.
Strategic Account Development
Through tailor-made customer programs, we have the ability to advise sales executives to become: Long-Term Allies, Business Consultants, Strategic Orchesters, Consistent Cultivators and Targeted Optimists, Fundamental Roles in Super Star Sellers . Our extensive experience in strategic account planning and development through our systems: Business Issue Selling, Customer Relationship Procurement and Winning Account Strategies, we have helped the best companies in the world develop their most important accounts.
Our effective facilitation methodologies will guide our clients in the elaboration of their Strategic Plan, formulating a vision of the future that inspires employees to work with the best effort and dedication, a clear mission that easily reveals what business we are in, values and Organizational and professional principles, strategies and tactics that help us reach the long, medium and short term goals. The elaborated Action Plans become the map to achieve the expected results. Of course, all of this planning relies on back-up and follow-up activities to ensure results.